C3 IQ · BIRCO, Inc.
Terms of Service, Privacy and Refunds
Effective November 15, 2026. Questions: support@bircoinc.com.
C3 IQ Terms of Service
1. Who we are. C3 IQ is operated by BIRCO, Inc. ("we", "us"). These terms apply to anyone who creates an account, starts a trial, subscribes or buys a report ("you").
2. What C3 IQ is, and what it is not. C3 IQ produces automated screening-level property feasibility reports. They are built from public records, GIS data and local codes, and every value is labeled VERIFIED, INFERRED, DEFAULT or NOT FOUND, with its source. A C3 IQ report is not a survey, an engineering design, a legal opinion, a zoning determination, a permit or an approval by any government. It does not replace a licensed engineer, surveyor, architect, attorney or the local planning authority. Before you buy, rezone, design or build, have qualified professionals confirm the findings and get official determinations from the jurisdiction.
3. Coverage. Reports are available only for the jurisdictions shown as supported in the app before you pay (today: the Georgia counties listed on the Plans page). Local codes, maps and utility data change, and public sources may be incomplete or out of date. Each report shows the date and source of the data it used.
4. Accounts. You must give accurate information and keep your login secure. One account is for one person unless your plan says otherwise. You're responsible for activity in your account.
5. Plans, trials and payment. Prices, included reports and renewal terms are shown before you pay. Payments are processed by Stripe; we never see or store your full card number. Subscriptions renew automatically each month or year until cancelled. Plans start with a 7-day free trial (1 report included, card required), which converts to the paid plan at the end of the trial unless you cancel before then. You can cancel any time from the Billing page; cancellation stops future renewals, and access continues until the end of the paid period. If a renewal payment fails, included reports pause until the card is updated. Unused included reports don't roll over.
6. Acceptable use. Don't resell or republish reports as your own professional work product, scrape or overload the service, try to access other users' reports, or use C3 IQ for anything unlawful.
7. Your uploads. Surveys, site plans and other files you upload stay private to your account. We use them only to produce your reports.
8. Our content. The software, report format and analyses belong to us. You may use reports you've paid for in your own business, including sharing them with your lenders, partners and consultants.
9. Disclaimer. The service and reports are provided "as is", without warranties of accuracy, completeness or fitness for a particular purpose, to the fullest extent the law allows.
10. Limitation of liability. To the fullest extent the law allows, our total liability for any claim about the service or a report is limited to the amount you paid us in the 12 months before the claim. We aren't liable for indirect or consequential losses, including lost profits or the cost of a property decision.
11. Changes and termination. We may update these terms and will notify you of material changes. We may suspend accounts that break these terms.
12. Law. These terms are governed by the laws of the State of Georgia, USA.
Contact: support@bircoinc.com
C3 IQ Privacy Policy
What we collect: your name, email, company, and the properties and uses you search; files you upload; and billing details, which Stripe handles (we don't store card numbers). We also keep basic usage logs (pages, times, IP address) for security and support.
How we use it: to run your reports, save them for you, provide support, bill you, prevent abuse and improve the product. Real sign-ups and purchases are recorded in BIRCO's own marketing system so we know what is working. Reports on the same parcel and use may be cached so they load faster for later users, but your uploads and your account details are never shown to other users.
Who we share it with: service providers that run C3 IQ (hosting, payments through Stripe, email, AI processing of public documents), only as needed to provide the service. We don't sell personal information.
Retention and your choices: we keep your account and reports while your account is open. You can ask us to delete your account and uploads at support@bircoinc.com.
Security: passwords are hashed, traffic is encrypted, and access to reports is limited to their owner.
Changes: we'll post updates here with the effective date.
C3 IQ Refund Policy
- Single report: full refund if we haven't delivered the report. A full refund also applies if the property turns out to be outside our supported coverage, or if a technical failure on our side stops the report from completing. No refund once a completed report is delivered.
- Subscriptions: cancel any time; you aren't charged again. We don't refund partial periods, except where required by law.
- Free trial: no charge if you cancel before the trial ends.
- How to ask: email support@bircoinc.com with your order number. Approved refunds go back to the original payment method through Stripe.